Frequently Asked Questions (FAQ)
1. Q: What are the main functions of this eye massager?A: It features air pressure kneading, constant temperature hot compress, multi-frequency vibration, Bluetooth music playback, and voice prompts.
2. Q: How many massage modes does it have?A: It has 5 modes: Comprehensive, Clear, Sleep, Vitality, and Comfort.
3. Q: What functions are included in Comprehensive Mode?A: It combines air pressure kneading, constant temperature hot compress, and multi-frequency vibration.
4. Q: What is the main purpose of Clear Mode?A: It combines air pressure kneading and hot compress to help relieve eye dryness and improve visual clarity.
5. Q: What are the features of Sleep Mode?A: It only activates air pressure kneading with a gentle intensity to help relax the body and aid sleep.
6. Q: How does Vitality Mode work?A: It uses air pressure kneading combined with multi-frequency vibration to provide a more invigorating massage experience, awakening eye vitality.
7. Q: What scenarios is Comfort Mode suitable for?A: It only activates the constant temperature hot compress, ideal for users who simply need to relax eye muscles with heat.
8. Q: What is the hot compress temperature?A: It uses constant temperature hot compress technology, maintaining a comfortable temperature of around 40°C (subject to actual feel), safe and non-burning.
9. Q: Can this massager connect to a phone's Bluetooth?A: Yes, it supports one-click Bluetooth connection to play music, audiobooks, novels, or stories from your phone.
10. Q: How do I operate this device?A: One-button operation. Long press to power on/off; single click to switch modes; double click to toggle music.
11. Q: Does it have a voice prompt function?A: Yes, it comes with built-in voice prompts, making it easy to switch modes and operate even with your eyes closed.
12. Q: Can I look at my phone or read while massaging?A: Yes, the 3D visible window design features a three-dimensional groove for the eye area, so it doesn't press on the eyeballs, keeping your vision clear.
13. Q: Does it press on the eyeballs during massage?A: No. The 3D visible window has a reserved 3D groove specifically designed to avoid pressing the eyeballs.
14. Q: How long does one massage session last?A: The default massage time is 15 minutes, after which it automatically shuts off.
15. Q: Can the 15-minute timer be adjusted?A: The device is set to a fixed 15-minute auto-timer, which is the standard relaxation cycle for the eyes.
16. Q: Does this device have a vibration function?A: Yes, the multi-frequency vibration function works with air pressure kneading to simulate a real human massage.
17. Q: What is the massage technique like?A: It uses a 3D airbag fixed-point design, simulating human massage techniques to precisely press acupoints around the eyes.
18. Q: What is the Bluetooth connection range?A: The standard Bluetooth connection range is approximately 10 meters (in an unobstructed environment).
19. Q: How do I switch between the 5 modes?A: When powered on, single-click the power button to cycle through the modes.
20. Q: Does this device have a folding function?A: Yes, it supports 180° folding, making it compact for storage and easy to carry.
21. Q: What is the product model?A: The product model is D99.
22. Q: What is the battery capacity?A: It has a built-in 1200mAh lithium battery.
23. Q: How long can it be used on a single charge?A: The battery life is approximately 60-80 minutes (depending on the mode used and volume level).
24. Q: What type of charging interface does it use?A: It uses a Type-C charging interface, reversible plug-in for convenient charging.
25. Q: What are the rated voltage and power?A: Rated voltage is 5V=1A, and rated power is 3.4W.
26. Q: What material is the outer shell made of?A: The outer shell is made of ABS material with an electroplating finish, offering high aesthetics and durability.
27. Q: What material is the eye mask contact surface made of?A: It is made of skin-friendly protein leather, offering a delicate touch, breathability, and easy cleaning.
28. Q: What are the benefits of protein leather material?A: It is highly elastic, skin-friendly, sweat and oil resistant, and can be easily wiped clean, making it convenient for sharing or daily maintenance.
29. Q: What colors are available?A: The images show two mainstream colors: Rose Gold and Black.
30. Q: What is the net weight of the product?A: The images do not specify the net weight, but the product is designed to be lightweight for extended wear.
31. Q: Is the strap adjustable?A: Yes, it features an elastic adjustable strap, allowing you to adjust the length freely to fit different head sizes.
32. Q: What accessories are included in the packaging?A: The package includes the main unit, a charging cable, and a user manual.
33. Q: How long does it take to fully charge?A: The images do not specify the charging time, but typically a 1200mAh battery can be fully charged in 2-3 hours.
34. Q: Does the product have safety certifications?A: As a standard electronic product, it complies with relevant electronic safety standards (please consult sales for specific certifications).
35. Q: Is the device noisy during operation?A: There will be a slight sound from the air pump and motor, but combined with Bluetooth music, it usually does not affect the relaxation experience.
36. Q: How do I clean the eye mask if it gets dirty?A: Gently wipe the protein leather surface with a wet wipe or a slightly damp soft cloth. Do not wash or soak it in water.
37. Q: Can I disinfect it with alcohol?A: It is recommended to use a neutral cleaner or specialized leather cleaner. Avoid using strong acids, alkalis, or high-concentration alcohol, as they may damage the protein leather.
38. Q: Will the protein leather peel off?A: With normal use and maintenance, the high-elasticity protein leather is quite durable. Avoid scratching it with sharp objects.
39. Q: Does the shell easily show fingerprints?A: The electroplated surface is smooth and may show fingerprints, but they can be easily wiped off with a cloth to restore its shine.
40. Q: How do I clean the strap if it gets dirty?A: The strap is not removable. It is recommended to wipe it clean with a damp cloth.
41. Q: Is the product waterproof?A: It is not waterproof. Do not rinse it under a tap or immerse it in water.
42. Q: Will sweat corrode the protein leather?A: Protein leather has some sweat resistance, but it is recommended to wipe it clean promptly after use to extend its lifespan.
43. Q: How should I store it if not used for a long time?A: It is recommended to fold it and place it in a storage bag or box, keeping it in a dry and cool place away from direct sunlight.
44. Q: Can I use it while charging?A: For safety reasons, it is recommended not to use it while charging. Please use it after it is fully charged.
45. Q: How does the charging indicator light display?A: The images do not show the specific indicator light. Typically, the red light stays on while charging and turns off or turns green when fully charged (please refer to the actual product).
46. Q: Can the battery be replaced?A: It has a built-in lithium battery. It is not recommended for users to disassemble and replace it themselves to avoid damaging the device.
47. Q: Will the battery be damaged if not used for a long time?A: It is recommended to charge it once every 3 months to maintain battery activity.
48. Q: Can I use a fast charging adapter?A: It is recommended to use a standard 5V/1A charging adapter. Avoid using high-power fast chargers to protect battery life.
49. Q: Is the charging cable included?A: Yes, the charging cable is included in the product accessories.
50. Q: How long does it take to fully charge?A: It typically takes about 2-3 hours (estimated based on a 1200mAh battery and 5V/1A input).
51. Q: What affects the battery life?A: It is mainly affected by the functions used (such as hot compress, vibration, music volume). Battery life will be shorter when all functions are on.
52. Q: Who is this product suitable for?A: It is suitable for students, office workers, gamers, people who stay up late, and those who look at phones/computers for long periods.
53. Q: Is it suitable for students?A: Very suitable. It can relieve visual fatigue after studying or reading.
54. Q: Is it suitable for office workers?A: Yes. Using it for 15 minutes during a lunch break or after overtime can effectively relax the eyes.
55. Q: Is it suitable for the elderly?A: Yes, it is easy to operate, and the voice prompts make it convenient for the elderly to use.
56. Q: Is it effective for people who often stay up late?A: Yes, the hot compress and air pressure massage can promote blood circulation around the eyes, relieving puffiness and dryness caused by staying up late.
57. Q: Can I use it while playing games?A: Yes, the 3D visible window design allows you to massage while playing games.
58. Q: Is it convenient to carry when traveling?A: Very convenient. The 180° folding design makes it compact and easy to put in a backpack.
59. Q: Can I use it on an airplane?A: Yes, it has a built-in battery, making it suitable for relaxation during long flights.
60. Q: Is it suitable as a gift?A: Very suitable. It comes in beautiful packaging and is practical, making it a great health gift.
61. Q: How many times a day is it recommended to use?A: It is recommended to use it 1-2 times a day for 15 minutes each time.
62. Q: Do you support OEM/ODM customization?A: As a B2B website, we support OEM and ODM customization services.
63. Q: Can the logo be customized?A: Yes, we support printing customer logos on the product body or packaging.
64. Q: Can the packaging box be customized?A: Yes, we offer color box customization services and can design packaging according to customer needs.
65. Q: What is the Minimum Order Quantity (MOQ)?A: Please consult our online customer service for the specific MOQ, which usually depends on the customization content.
66. Q: Can the color be customized?A: Yes, we support customizing specific colors for the shell and strap (a certain quantity is required).
67. Q: Can the voice prompt content be customized?A: Yes, we support customizing voice prompts in different languages or specific brand voices.
68. Q: Does the product have CE/FCC/RoHS certifications?A: Products for export usually come with relevant certifications. Please consult sales to confirm the certification status of the current batch.
69. Q: What is the delivery time?A: In-stock items usually take 3-7 days. Custom orders usually take 15-30 days, depending on the order quantity.
70. Q: Do you support dropshipping?A: Please consult customer service for details. Generally, B2B mainly supports wholesale in bulk.
71. Q: Are there discounts for bulk purchases?A: Yes, we offer tiered pricing based on the purchase quantity. The more you buy, the better the price.
72. Q: What is included in the product packaging?A: 1 x Eye Massager, 1 x Type-C Charging Cable, 1 x User Manual.
73. Q: What are the packaging dimensions?A: Please refer to the product parameter table or consult customer service for specific packaging dimensions.
74. Q: What are the carton dimensions and quantity per carton?A: Please consult sales for specific packing data. We will provide a detailed packing list.
75. Q: What is the gross weight and net weight of the product?A: The images do not provide specific weights. Please consult customer service for accurate data.
76. Q: Where is the shipping location?A: Usually shipped from Shenzhen, China, or major warehouses.
77. Q: What logistics methods are supported?A: We support express delivery, air freight, sea freight, etc., chosen according to customer needs.
78. Q: What if the product is damaged during transportation?A: We have comprehensive packaging protection. If there is transportation damage, please contact customer service promptly.
79. Q: Can you provide product images and video materials?A: Yes, we provide high-definition product images and promotional videos for distributors to use.
80. Q: What should I do if the power button doesn't respond?A: Please check if it has power. Try charging it for 30 minutes before turning it on again.
81. Q: What should I do if the Bluetooth won't connect?A: Please ensure the eye massager is powered on, the phone's Bluetooth is turned on, and look for the device name in the Bluetooth list to connect.
82. Q: What should I do if the hot compress isn't working?A: Please check if you have switched to a mode without hot compress (such as Sleep Mode), or if the battery is too low.
83. Q: What should I do if the air pressure massage is too strong/too weak?A: The air pressure intensity is preset. It is recommended to switch to another mode (such as Sleep Mode for lighter intensity) to experience it.
84. Q: What should I do if the voice prompt is too quiet?A: The voice prompt volume is usually fixed and cannot be adjusted separately.
85. Q: Why did the device automatically shut down?A: This is the normal 15-minute timer function, or the battery is depleted.
86. Q: The indicator light doesn't turn on when charging?A: Please check if the charging cable is plugged in tightly, or try a different charging adapter.
87. Q: What should I do if the machine makes abnormal noises?A: If it is the sound of the air pump working, it is normal. If it is an abnormal friction sound, please contact after-sales service.
88. Q: What is the warranty period?A: We usually provide a one-year warranty service (subject to the contract).
89. Q: What does the warranty cover?A: Non-human damage quality issues are covered by the warranty.
90. Q: How do I apply for after-sales service?A: Please contact your sales representative or customer service, providing the order number and a video of the fault.
91. Q: Are consumable parts (like protein leather) covered by warranty?A: Protein leather is a consumable part and is usually not covered by the warranty, but a paid replacement service is available.
92. Q: Can human-caused damage be repaired?A: Yes, but corresponding repair fees and parts costs will be charged.
93. Q: What is the return and exchange policy?A: Please refer to the purchase contract or consult customer service for the specific return and exchange policy.
94. Q: Is technical support available?A: We provide online technical support and operation guidance.
95. Q: How are defective products handled for bulk purchases?A: If there are defective products, please provide feedback within the specified time after receipt. We will arrange for replacement or refund.
96. Q: What are the advantages of this D99 compared to other brands?A: 3D visible window, 180° folding, 1200mAh large battery, Bluetooth music, 5 modes, and skin-friendly protein leather material.
97. Q: Why choose a 3D visible design?A: Traditional massagers press on the eyeballs. The 3D visible design allows users to see clearly while massaging, making it safer.
98. Q: Why emphasize protein leather?A: Compared to ordinary PU leather, protein leather is more skin-friendly, more durable, and easier to clean, enhancing the user experience.
99. Q: What is the aesthetic appeal of this product?A: With electroplating technology, the Rose Gold and Black appearances are stylish and cool, aligning with modern aesthetics.
100. Q: Is this product suitable as a corporate gift?A: Very suitable. It is healthy and practical, and supports logo customization to enhance corporate image.
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